Last Updated: 17.03.2025

Localize.io Privacy Policy

PLEASE READ THIS DOCUMENT CAREFULLY.

It contains important information that you should know before using the Localize.io platform (referred to as the "Website") or services (the "Services"). By accessing or using our Website or Services, you agree to the terms of this Privacy Policy.

Localize.io (operated by Alconost, Inc. and its affiliates, collectively “Localize.io”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of the personal information we collect. This policy outlines how we collect, use, disclose, and protect personal information when you visit our Website or use our Services. It also describes the rights you have in relation to your personal information.

If you have any concerns about this Privacy Policy, feel free to contact us at: [email protected]

Introduction

Localize.io is designed to help large organizations streamline the localization of vast amounts of content stored in various places. To ensure the best user experience, we must collect and process certain types of data, including personal information. This Privacy Policy is aligned with international privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations.

Definitions

To ensure clarity, we define the following key terms used throughout this Privacy Policy:

• Personal Data: Data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data: Data collected automatically either generated by the use of the Website or Services or from the Service infrastructure itself (e.g., the duration of a page visit).
• Cookies: Small files stored on your device by the Website to track activity and remember preferences.
• Data Controller: The person or entity that determines the purposes and manner in which personal data is processed. For the purposes of this policy, Localize.io is the Data Controller of your personal data.
• Data Processor: A person or entity that processes personal data on behalf of the Data Controller (e.g., third-party service providers).
• Data Subject: A living individual who is the subject of Personal Data (you, as a user of our Website or Services).

Information We Collect

We collect several types of information from and about users of our Website and Services:

a) Information You Provide Directly:

• Name, email address, and contact information
• Payment and billing information (collected through secure third-party processors)
• Content and files uploaded for translation or localization
• Feedback or inquiries submitted via customer support
• Marketing preferences or communication opt-ins, if applicable

b) Information Collected Automatically:

We may automatically collect certain information when you use our Website and Services:

• Technical Data: IP address, browser type, operating system, and device information
• Usage Data: Time spent on the Website, pages visited, and interactions with features
• Cookies and Tracking Technologies: See Section 6 for details on our use of cookies.

How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our Website and Services
• Facilitate translation, localization, and content consolidation across platforms
• Communicate with you about updates, billing, and customer support
• Analyze and understand usage patterns to improve the functionality of our platform
• Ensure compliance with legal obligations
• Provide marketing or promotional materials, where you have given consent

We do not sell or rent your personal information to third parties for marketing purposes.

Data Sharing and Disclosure

a) Service Providers:

We may share your data with trusted third-party service providers to perform essential business functions, such as payment processing, cloud storage, and customer support. These providers are contractually obligated to handle your data in accordance with this Privacy Policy.

b) Analytics:

We use third-party analytics service providers to monitor and analyze the use of our Website and Services to better understand user behavior and improve functionality.

Specifically, we use:

• Google Analytics: Google Analytics helps us analyze how users interact with our Website, including tracking traffic patterns, page views, and user interactions. Google may collect information such as your IP address, browser type, and the pages you visit. Google may also use the collected data for its own purposes, such as improving its services or delivering targeted advertisements.

You can opt-out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on. For more information on Google’s data practices, please review their Privacy Policy.

These third parties only access your personal data to perform tasks on our behalf and are prohibited from using it for any other purposes.

c) Business Transactions:

In the event of a merger, acquisition, or asset sale, your personal data may be transferred as part of the transaction. You will be notified of any such change and can choose to discontinue use of the Services.

d) Legal Compliance:

We may disclose personal information if required by law, to protect our rights, or to comply with a judicial proceeding, court order, or legal process.

e) International Transfers:

As Localize.io operates globally, your information may be transferred to and processed in countries outside of your own, including the United States and the European Union. We ensure that any transfer complies with applicable privacy laws and safeguard measures, such as Standard Contractual Clauses (SCCs).

Cookies and Other Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze Website traffic, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of the Website.

Types of Cookies We Use:

• Essential Cookies: Necessary for Website operation
• Analytics Cookies: Help us understand user behavior and improve our platform
• Functional Cookies: Enhance the Website’s features and performance

For more detailed information, refer to our [Cookie Policy].

Your Privacy Rights

a) For EU/EEA Residents:

If you are located in the EU or EEA, you have the following rights under the GDPR:

• Right to Access: Obtain information about how your data is processed
• Right to Rectification: Correct any inaccurate data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restriction of Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format and transfer it to another service
• Right to Object: Object to certain types of data processing

b) For California Residents (CCPA):

Under the CCPA, California residents can:

• Request details on what personal information has been collected and shared
• Request deletion of their data, subject to certain exceptions
• Opt-out of the sale of personal information

You can exercise your rights by contacting us at [email protected].

Data Security

We implement strict security measures to protect your personal data from unauthorized access, disclosure, or alteration. These measures include encryption, secure data storage, and role-based access controls. Despite our efforts, no system can guarantee absolute security. Therefore, you use our Website and Services at your own risk.

Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. When your information is no longer needed, we will securely delete or anonymize it.

Cross-Border Data Transfers

Localize.io complies with all applicable laws regarding cross-border data transfers, using appropriate safeguards such as EU Standard Contractual Clauses for transfers from the European Economic Area to other jurisdictions. By using our Website and Services, you consent to the transfer, storage, and processing of your data in accordance with this policy.

Children’s Privacy

Localize.io does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have inadvertently collected such information, we will delete it as soon as possible. If you believe that a child under 13 has provided us with personal information, please contact us at [email protected].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The “Last Updated” date at the top of this page indicates when this Policy was last revised. Your continued use of the Website and Services after any changes constitutes your acceptance of the revised Privacy Policy.

Contact Information

For any questions or concerns regarding this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:

Email: [email protected]