Last updated: 4 November 2026
Localize.io Privacy Policy
This policy explains how Alconost Inc. handles personal data about the people who visit localize.io and use Localize.io. Personal data inside the content a client sends for translation belongs to that client, and is processed for them under the Data Processing Addendum; this policy does not cover it.
Who we are
Alconost Inc., 66 Canal Center Plaza, Suite 505-C, Alexandria, VA 22314, US, operates Localize.io and is the controller of the personal data described here. Questions, and requests about your data, go to [email protected], which reaches Alconost’s Data Protection Officer.
What we collect, and why
| Whose data | What | Why | Legal basis |
|---|---|---|---|
| Visitors to localize.io | Pages viewed, device and browser data, through Google Analytics | To understand how the site is used | Your consent, given in the cookie banner |
| People who sign in | Email address and name, from Google or from a one-time email code; a session cookie; IP address in request logs | To sign you in and keep the account secure | Contract; our legitimate interest in security |
| Members of an account | Your role, the invitations sent to you, and what you did in the account, shown in its activity log | To run the account and show it who did what | Contract |
| People who pay | Name, email, amounts and receipts. Card details go to Stripe and never reach us | To take payment and keep records | Contract; legal obligation |
| Linguists | Name, email, language pairs, content types, rate, schedule and capacity; the work you sign; your signing key, kept encrypted | To send you work, show clients who can review, and account for your work | Contract |
| People who send feedback | Your report, who sent it and from which account | To fix what you report and answer you | Our legitimate interest in improving the service |
Who we share it with
Only the providers that run the service for us — Google for sign-in and analytics, SendGrid for email, Stripe for payments, Cloudflare for network transit, Slack for our internal feedback channel — listed with the rest on the subprocessors page. A client’s account sees its own members and the linguists who work for it. Clients never see our linguists’ email addresses. We do not sell personal data, and we do not share it for advertising.
Where it is kept
Our servers are in the European Union. Several of our providers are in the United States; transfers there rely on the EU Standard Contractual Clauses, and the UK addendum to them, or another lawful safeguard.
How long we keep it
A sign-in lasts 30 days without use and 90 days at most. Account data is kept while the account is open, and deleted within 30 days after it closes, except what the law requires us to keep. Payment records are kept as tax law requires. Request logs are kept only as long as needed for security and troubleshooting.
Cookies
- Necessary:
edge_sessionkeeps you signed in; an account cookie remembers which account you opened; your console remembers its theme in your browser. - Analytics, only with your consent: Google Analytics on localize.io. Until you accept, it runs in Google Consent Mode without cookies or device identifiers. Your choice is kept for six months in a cookie named
lz_consent, which holds no identifier, and you can change it at any time with “Cookie settings” at the foot of every page.
Your rights
You can ask to see, correct, export or delete your personal data, to restrict or object to its use, and to withdraw consent, by writing to [email protected]. We answer within one month. If you are in the EU or UK, you can also complain to the data protection authority where you live. Residents of California have the rights the CCPA gives them, which we honour the same way.
Children
Localize.io is a service for businesses, and is not meant for anyone under 16.
Changes
We post changes here with a new date, and email account owners about material ones.